Prepare Yammer Installation

Owned by RecordPoint (Unlicensed)
Last updated: Jan 31, 2020 by Laura Boustany
2 min read


 Article Contents

Pre-requisites

This guide has been written for RecordPoint version 3.8 and greater. SocialConnect is provided as part of the your RecordPoint core licensing agreement. To configure SocialConnect for Yammer, you will need:

  • A user account that is a member of the ‘Record Administrator’ security group in RecordPoint.
  • The account and password details for an organisational account with administrative access to Yammer.

Aggregation level

SocialConnect is able to aggregate Yammer Conversations in the same way as any other record. You can choose between three aggregation options:

  • Conversation. RecordPoint will store single Conversations, their replies and attachments (subject to the configuration of the ‘Conversation Types’ setting, below) within a File.
  • Group. RecordPoint will store all Yammer content within a single File for the group.
  • Network. RecordPoint will store all Yammer content within a single File for the network.

To successfully configure SocialConnect for Yammer, you will need to choose the required aggregation level. Please make this decision before proceeding.

Conversation Types

Using the ‘Conversation Types’ setting, you can adjust the level of conversation for which RecordPoint will submit records. There are three options to choose from:

  • Submit all Posts. This will capture all Posts made in the Conversation.
  • Submit all Posts and Replies. This will capture all Posts made in the Conversation as well as any replies sent/received.
  • Submit all Conversations. This is the most comprehensive option, capturing all posts, replies and attachments within a conversation

To successfully configure SocialConnect for Yammer, you will need to choose the required Conversation Type. Please make this decision before proceeding.

Poll Interval

The poll interval is the duration between RecordPoint’s connection to the Yammer service where it is able to detect and submit new posts. This is an important setting to get right and will depend upon the compliance requirements that your organisation has. Set the poll interval to be too long and you could potential lose posts (as there is time to delete them before RecordPoint has captured them).