Deployment of Solution Files
Ensure that the below three Farm Solutions are deployed in Central Administration:
recordpoint.deployment.wsp (deployed to RecordPoint Web Application);
recordpoint.deployment.active.wsp; (deployed to Active Web Application) and
recordpoint deployment configuration wsp (deployed to Central Administration Web Application).
To check that the solutions have been deployed, perform the following:
Go to Central Administration
Go to System Settings
Select Manage Farm Solutions
Central Admin Health Analyzer
The SharePoint Health Analyzer may display errors or warnings in the Security, Performance, Configuration, and Availability sections.
To check the Health Analyzer for any errors or warnings, perform the following:
Go to Central Admin
Select Monitoring
Select Health Analyzer
Select Review Problems and Solutions
Ensure there is no problems detected by the health analyzer. If there is, review and correct them accordingly.
Alternate Access Mappings
There are five zones that can be configured in AAM in Central Administration. They are default, intranet, extranet, Internet, and custom.
Each web application can be associated with a collection of mappings between internal and public URLs. Both internal and public URLs consist of the protocol and domain portions of the full URL (for example, https://www.xyz.com). A public URL is what users type to access the SharePoint site, and that URL is what appears in the links on the pages. Internal URLs are in the URL requests that are sent to the SharePoint site. Ensure the correct URL has been set for each Web Application.
To validate the Alternate Access Mappings URL’s in Central Administration, perform the following:
Go to Central Admin
Select System Settings
Select Farm Management
Select Configure Alternate Access Mappings
Timer Job Check (Schedule & Failed Jobs)
The RecordPoint timer jobs uses the SharePoint Timer Service.
To ensure the timer jobs are provisioned correctly and not in error, perform the following:
Go to Central Administration
Select Monitoring
Select Timer Jobs
In the Timer Jobs Section, select Scheduled Jobs and Jobs History
Scheduled Jobs
Check this section for Jobs scheduled to run. Ensure the following Jobs are running for all the Sites :
RecordPoint Active Queue Timer Job
RecordPoint Queue Timer Job
RecordPoint Daily Tasks Timer Job
Job History
Check for Failed Jobs in the Job History view
Search Service Application
RecordPoint relies heavily on the search service for most of its functions.
To verify that the Search Service Application is healthy, perform the following:
Go to Central Admin
Select Application Management
Select Manage Service Applications
Select the Search Service Application
Ensure the following are configured and running correctly:
Search Application Topology;
Content Sources
Crawl Settings
Administrators
Search Application Topology
Ensure it has green checks for all the Search Servers
Content Sources
Ensure that the RecordPoint Site URL is configured correctly
Crawl Settings
Check the Crawl Settings in the Edit Content Source page.
The scheduling of Incremental & Full Search Crawls is dependent on the frequency of records submitted and size of the organisation with regards to Users and Content.
RecordPoint does not have a standardised recommendation for the scheduling of search crawls as this widely varies from organisation to organisation.
Administrators
Ensure the RecordPoint Application Pool account is added with Full Control
Managed Metadata Service Application
Check if Administrative Accounts and Term Store information are present in the configuration. It must contain a SharePoint Admin account.
To verify the Administrative Account and Term Store Information is configured, perform the following steps:
Go to Central Admin
Select Application Management
Select Manage Service Applications
Select Managed Metadata Service
Add the SharePoint farm service account to the Term Store Administrators
Also verify that on the left hand side, the Term Store information is present under Classification as highlighted below
